DURA PARTS products are warranted to the original owner against manufacturing defects in materials and workmanship depending on the condition of the product when it was sold.
Please fill out the Warranty Form prior to returning any item.
WARRANTIES
Warranty Period
Unless otherwise represented by DURA PARTS, warranty periods from the date of purchase are as follows:
- Rebuilt products are six months
- Reconditioned products are three months
- Used and surplus parts are thirty days
- Products sourced by DURA PARTS carry the warranties of the specific vendor that the product was purchased from
- Products sold as a core or parts only are not covered by warranty
Warranty periods will remain as listed unless modified by management.
Engine Warranties
- Rebuilt engines will have a three month warranty if the right procedures where followed indicated by DURA PARTS
- Refurbished engines have a thirty day warranty if the right procedures where followed indicated by DURA PARTS
- Used & work ready engines have a startup warranty if the right procedures where followed indicated by DURA PARTS
- Engines sold as used, core, or parts-only are not warrantied. The customer will have ten days from the date of receipt to inspect and return the engine at the customer’s expense for a full refund.
General Provisions
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- Only original, unaltered, and unmodified materials and workmanship are covered by this policy.
- This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, or the natural breakdown of materials over extended time and use.
- Due to the fact that diesel engine and machine condition are not consistent, all adjustments related to horsepower setting are not covered by our warranty. DURA PARTS will not be responsible for the cost incurred for final adjustments that may be required at the site.
- Any electric devices mounted on remanufactured components such as pressure or position sensor and solenoids are excluded from coverage.
- Equipment that has been opened without the written consent of DURA PARTS, altered, or repaired after shipment by anyone is excluded from coverage.
Warranty does not cover depreciation or damage caused by normal wear, lack of reasonable and proper maintenance, failure to follow operating instructions, misuse, lack of proper protection during storage, or accident.
- Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
- DURA PARTS does not cover service charges or any other charges or fees accrued by the purchaser or its third-party vendors.
Warranty Procedure
Fill out the WARRANTY RETURN FORM within five (5) days of failure.
- Claims for warranty must contain, at a minimum, equipment model number and serial number, date of installation, hours in service, and a detailed description of the failure of problem.
- Upon request and for warranty evaluation, your product must be returned directly to one of DURA PARTS Warranty Departments.
- All shipping must be pre-paid on DURA PARTS approved carriers and insured.
- DURA PARTS will pay the surface freight to and from the purchaser’s location only if the warranty is accepted.
- DURA PARTS cannot be liable for lost in-bound packages.
Returns
Please fill out the PRODUCT RETURN FORM prior to returning an item.
Upon receipt, a Parts Specialist will contact you to continue the process. Please note that items cannot be returned without prior approval.