Returns
Please fill out the PRODUCT RETURN FORM prior to returning an item. Upon receipt, a Parts Specialist will contact you to continue the process. Please note that items cannot be returned without prior approval.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping returns
To return your product, you should mail your product to:
DURA PARTS
222 Lemmer Road
Vulcania, Brakpan,
1541
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
